If you have received incorrect items or the items you received are defective, please send an email to info@charlottejulian.com to discuss this further.

For all eligible returns, the return cost is fully covered by us, so you do not have to pay anything to send your item back.

If you are not satisfied with the goods received, you can return them to us within 45 days of receipt, provided they are in their original and saleable condition.

Requesting a return

Please request, print, and complete the returns form if you haven't already done so. You can send an email to info@charlottejulian.com and we will facilitate the correct return address.

After approval, ensure that your return shipment is securely packaged and meets all the conditions listed below.

• Clearly mark 'Returns' on the outer packaging of your parcel.
• Use an insured tracking service to ensure the safe arrival of your parcel to us.
• Send a follow-up email with your tracking information to info@charlottejulian.com.

Return Terms and Guidelines

• All returned items must be unused and in their original plastic packaging. We are not responsible for the cost of returning the items.
• Ensure all returned items are securely packaged to prevent damage during transit.
• Ensure all return packages are sent using a traceable, insured service as we cannot take responsibility for items damaged or lost during return transit.
• Ensure the return form is approved — failure to do so may result in your return not being processed.
• Final Sale items: Items discounted by 50% or more are considered Final Sale and cannot be returned, exchanged, or refunded unless the item received is incorrect or defective; in that case, please contact us at info@charlottejulian.com within 24 hours of delivery.
  

Easy returns in three simple steps:

Step 1: Email us at info@charlottejulian.com

Please provide your order number, address, and reason for return. We will send the return form to you.

Step 2: Send your order

Send the items along with the completed return form to the address on the return form. Ensure that you provide the package with a Track and Trace code. As the sender, you are responsible, and we do not want any misunderstandings to arise.

Step 3: Receive the purchase amount in your bank account

Once we've received the package, we'll ensure that the purchase amount is back in your bank account within five working days. Final Sale items are not eligible for return unless the item received is incorrect or defective. If a Final Sale return is approved by us as an exception, the package may need to be returned outside the US, which can involve return costs of up to thirty-five dollars. This cost is the customer’s responsibility and is not refunded.

CONTACT US

Do you have any questions about your return or any other inquiries? We're here to help! You can reach us not only by info@charlottejulian.com, but also through Facebook.